Privacy Policy

1) Who we are

MaheDeluxe operates a multi-vendor B2B marketplace that connects buyers with suppliers for bulk sourcing, custom orders, and RFQ workflows. Depending on your activity, MaheDeluxe may act as a “controller” (deciding how and why information is processed) and/or a “processor” (processing information on behalf of business users).

2) Information we collect

We collect information you provide directly, information collected automatically when you use the Platform, and information from third parties (where permitted).

If you choose not to provide certain information, some features (such as account creation, RFQs, seller onboarding, or checkout) may be unavailable.

3) How we use your information

• Provide and maintain the Platform (accounts, listings, RFQs, orders, payments, and support)
• Match buyers and sellers, facilitate communications, and enable quotations and negotiations
• Process transactions and improve trust & safety (fraud detection, dispute handling, abuse prevention)
• Personalize your experience (e.g., recommendations and relevant content)
• Analytics and product improvement (performance monitoring and debugging)
• Send service messages (security alerts, confirmations) and, where allowed, marketing communications
• Comply with legal obligations and enforce our terms and policies

4) How we share your information

We may share information in the following circumstances:

• With other users: when you create RFQs, request quotes, place orders, or message sellers/buyers (for example, sharing business contact and shipping details required to fulfill an order)
• With vendors and service providers: hosting, analytics, customer support tools, messaging, verification providers, and other infrastructure providers
• With payment and logistics partners: to process payments and coordinate shipping/delivery (we typically do not store full payment card details)
• For legal and safety reasons: to comply with law, respond to lawful requests, protect users, and prevent fraud or security issues
• Business transfers: if we’re involved in a merger, acquisition, restructuring, or sale of assets

5) Cookies and similar technologies

We use cookies and similar technologies (such as local storage) to keep you signed in, remember preferences, secure sessions, understand usage, and improve the Platform. You can control cookies through your browser settings; disabling cookies may affect certain features.

6) Data retention

We retain information for as long as needed to provide the Platform and for legitimate business purposes such as auditing, dispute resolution, fraud prevention, and compliance. Retention periods can vary depending on the type of data and the purpose for which it is processed.

7) Security

We use administrative, technical, and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure, so we cannot guarantee absolute security.

8) Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your information, object to certain processing, or withdraw consent (where applicable). You can also update certain information in your account settings.

To request help with privacy-related matters, use the Platform’s support/help channel and include enough detail for us to verify your request.

9) International transfers

Because we operate globally, your information may be processed in countries other than where you live. When we transfer information internationally, we take steps intended to ensure an appropriate level of protection consistent with applicable laws.

10) Children’s privacy

The Platform is intended for business users and is not directed to children. If you believe a child has provided personal information, contact us through the Platform support channel.

11) Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above indicates when changes were made. If changes are material, we may provide additional notice within the Platform.

12) Contact us

For questions about privacy, data access requests, or this policy, contact us via the Platform’s Help/Support experience.